As part of our growing team, you will play a key role in delivering smooth, professional and responsive support to our clients. We are building a customer experience that matches the quality of the products we sell — one that is efficient, reliable and easy to love.
This role is ideal for someone who is proactive, digitally fluent and confident communicating in a fast paced environment. If you are solution focused and take pride in helping people, you will feel right at home here.
Responsibilities
- Handle customer inquiries with clarity, professionalism and speed
- Share accurate information to support customer purchase decisions
- Assist clients in understanding product features and service options
- Record customer feedback and maintain communication logs
- Coordinate with internal teams to ensure a smooth customer experience
Must Have
- Bachelor's Degree from a recognized institution
- Excellent spoken and written English
- Good computer literacy and fast typing skills
- Attention to detail and accuracy
- Professional, calm and customer-first mindset
Nice to have
- Background in customer service or digital retail
- Interest in consumer electronics and tech
- Ability to communicate in more than one language
- Quick leaner with strong adaptability
What's great in the job?
- Work with a smart, collaborative team that values impact over titles
- Contribute to a fast-growing e-commerce brand shaping how people shop for tech
- No rigid processes or micromanagement—just real work and ownership
- Learn and grow every day with exposure across tech, support and digital operations
- Share ideas freely and see them turned into action
- Be part of a culture that's agile, ambitious and built on trust
The Craze Culture
What We Offer
We are building something solid — and we are doing it with people who value growth, teamwork and responsibility. You will join a team that is learning fast, improving daily and creating a work culture that is grounded, respectful and forward-moving.
Perks
Full-time role with room to grow
Trainings
Interactive learning built into the workflow.
Team Moments
Chill, chat and enjoy the little things that make work better.
Everyday Boost
Tea & Coffee to keep you powered up.