Terms and Conditions

Welcome to GadgetCraze.UG, operated by Gadget Craze (U) Ltd. These Terms and Conditions ("Terms") govern your access to and use of our website and services, including all product purchases made through https://gadgetcraze.ug.

By using our services, you agree to be bound by these Terms, our Returns & Refund Policy, and all applicable laws of the Republic of Uganda.

1. Definitions

"We", "Us", "Our" – Refers to Gadget Craze Ltd.

"You", "Customer", "User" – Refers to any person accessing or purchasing from our site.

"Product" – Refers to any item sold through our online platform.

2. Use of the Website

You must be at least 18 years of age or accessing the site under the supervision of a parent or guardian.

You agree not to misuse the website or engage in any illegal activities while using our services.

All content (text, images, logos) is the property of Gadget Craze Ltd and protected under applicable intellectual property laws.

3. Orders & Acceptance

An order placed through the website constitutes an offer to purchase. We reserve the right to accept or decline the offer at our discretion.

Orders are only confirmed upon issuance of an order confirmation email.

In the event of pricing errors, stock unavailability, or system issues, we may cancel or modify the order with notice.

4. Pricing & Payment

All prices are listed in Ugandan Shillings (UGX) and are inclusive of applicable taxes unless stated otherwise.

Payment must be completed at checkout through our accepted payment methods.

We are not responsible for third-party transaction failures or delays.

5. Shipping & Delivery

Delivery timelines are estimates and not guaranteed. Delays may occur due to logistics or external factors.

Title and risk pass to the customer upon delivery to the address provided.

6. Returns & Refunds

Our Returns & Refund Policy is governed by Uganda’s Consumer Protection Guidelines and forms an integral part of these Terms. Key conditions include:

6.1 Eligibility for Return

Returns are accepted if the product is:

- Defective or faulty – Must be reported within one month.

- Not as described – Return within 7 days.

- Unsuitable for intended purpose, where the purpose was communicated before purchase – Return within 10 days.

6.2 Condition of Return

Unless the return is due to a manufacturer defect or misdescription, products must be returned in the same condition as received, which includes:

- Sealed and unopened packaging.

- All original accessories, manuals, and documentation.

- No signs of damage, wear, or unauthorized repairs.

Opened or used items will not be accepted unless proven to be defective or materially different from advertised.

6.3 Non-Returnable Items

Items not eligible for return unless defective:

- Perishable electronics (e.g., batteries).

- Personal hygiene items once opened (e.g., earphones).

- Software or digital goods once activated or downloaded.

6.4 Return Process

Initiate a return by contacting our customer service within the relevant return window.

Items will be inspected upon receipt.

Eligible returns will result in a repair, replacement, or refund, at our discretion.

6.5 Refunds

Refunds will be processed using the original payment method unless agreed otherwise.

Approved refunds will be issued within 14 days of item inspection.

6.6 Shipping Costs

- We will cover return shipping for defective or incorrect items.

- For change-of-mind returns, the customer will bear the return shipping costs.

For full details, refer to our Returns & Refund Policy.

7. Warranties

Products may include manufacturer warranties. Where applicable, warranty terms are provided by the manufacturer.

GadgetCraze.UG does not offer additional warranties unless explicitly stated.

8. Limitation of Liability

To the extent permitted under Ugandan law:

- We are not liable for any indirect, incidental, or consequential damages.

- Our total liability shall not exceed the amount paid for the product in question.

- Gadget Craze is not liable for issues arising from misuse, unauthorized repairs, or third-party installations.

9. Governing Law

These Terms are governed by the laws of the Republic of Uganda. Disputes shall be resolved in Ugandan courts, with initial attempts made to settle amicably.

10. Amendments

We reserve the right to revise these Terms at any time. Changes will be posted on our website and will take effect upon publication. Your continued use constitutes acceptance of the updated Terms.

11. Contact Us

For any queries or to initiate returns:

- Email: hello@gadgetcraze.ug

- Phone: +256 778 735 750

- Address: Mabirizi Complex, 3rd floor, L3 03, Kampala, Uganda.