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Terms and Conditions

These terms explain how buying from Gadget Craze works: what you can expect from us, what we need from you and what happens when something goes wrong. We have written them in plain language on purpose. If anything here is unclear, ask us before you order.

Last updated: 6 October 2026

1. Who we are

gadgetcraze.ug is owned and operated by Gadget Craze (U) Ltd, a company incorporated in Uganda under registration number 80020001926696. We sell online and deliver across the country.

Our registered trading address, which is also where customers collect orders, is Mabirizi Complex, 3rd floor, L3 03, Kampala Road, Kampala, Uganda.

In these terms, "we", "us" and "our" mean Gadget Craze (U) Ltd. "You" means anyone who uses our website or buys from us. "Product" means any item we sell through the site.

2. What these terms cover

By using our website or placing an order you agree to these terms, our Returns and Refund Policy and our Privacy and Cookie Policy. Those two documents form part of this agreement, so please read them as well.

You must be at least 18, or using the site with the permission of a parent or guardian who accepts these terms on your behalf.

Nothing in these terms limits your rights under Uganda's consumer protection law. Where a term here conflicts with a right the law gives you, the law wins.

3. Your account

You can order as a guest or create an account. If you create one, keep your password to yourself and tell us promptly if you think someone else has access to it. You are responsible for orders placed through your account, unless it was used without your knowledge and you told us as soon as you realised.

Please keep your delivery address and phone number accurate. Most failed deliveries we see come from a number that does not answer.

4. Products, descriptions and photographs

Everything we sell is genuine, sourced so that it reaches you with the manufacturer warranty where one applies. We do not deal in counterfeit goods or grey imports.

The condition of a product is stated on its listing. Everything we list today is brand new and sealed. If we ever offer anything else, such as a premium pre-owned or refurbished device, the listing will say so plainly and set out its condition, what is included in the box and what cover comes with it. We will never present a used or refurbished item as new.

We do not currently accept trade-ins or part-exchange. If we introduce that, we will publish how it works and how a device would be valued before accepting any.

Product photographs are there to show you the item, not to guarantee an exact shade. Screens render colour differently, and manufacturers sometimes change a specification, a finish or the contents of a box without telling retailers in advance. Where a change is significant we will tell you before dispatch and you may cancel.

Accessories shown in a photograph are only included when the listing says so.

5. Prices and how you pay

All prices are shown in Ugandan shillings and are the final price of the item. Delivery is charged separately and is shown at checkout before you pay. We will issue an invoice or receipt for any order on request.

Our prices are fixed and not negotiable.

We accept payment by:

  • Bank transfer to Stanbic Bank account 9030023222549 or Housing Finance Bank account 1110000018142, both held in the name Gadget Craze U Ltd.
  • Airtel Mobile Money to 0759565486, registered to Gadget Craze (U) Ltd.
  • Cash to our rider on delivery.
  • Cash at our service point in Kampala.

Please quote your order number as the payment reference. It is what lets us match your payment to your order without a phone call.

Only ever pay into the accounts listed above or on our Accepted Payment Methods page. We will never ask you to send money to a personal account, a staff member's own number or an account given to you in a social media message. If anyone asks you to, stop and contact us on the numbers in section 20.

Cash on delivery is available within our standard delivery zones. Please have the exact amount ready. For high-value orders we may ask for a part-deposit or a short verification call before a rider is sent out.

We are not responsible for delays or failures caused by your bank or mobile money provider, though we will help you trace a payment if one goes astray.

6. Placing an order

An order you place is an offer to buy. It becomes a contract when we send you an order confirmation email, not when you click the button and not when payment leaves your account.

We may decline or cancel an order before dispatch if the item is out of stock, if a price or description was published in error, if we cannot verify the payment or the delivery address, or if we have reasonable grounds to suspect fraud. If we do, we will tell you and refund anything you have paid in full.

A published price that is obviously wrong, for example a phone listed at a fraction of its value, is an error rather than an offer we are bound by. We will contact you before doing anything.

7. Changing or cancelling your order

Tell us as soon as possible and we will stop the order if it has not yet been dispatched. Once a rider is on the road it is treated as a delivery, and a change of mind after that follows our Returns and Refund Policy.

If you cancel before dispatch we refund you in full within 3 working days. If we cancel your order, for example because an item is no longer available, we refund you in full within 24 hours. Refunds are paid by mobile money or bank deposit in your name, never in cash.

8. Paying in instalments

You can reserve an item and pay for it in stages. Please read this section carefully, because it is the one people most often misunderstand.

  • It is not credit and it is not a loan. Nothing is handed over before the full amount is received, so there is no interest, no repayment schedule and no credit agreement.
  • The item is held for you and taken off sale. The price is fixed at the amount agreed when you reserve, so a later price rise does not affect you.
  • Ownership and risk stay with us until the final payment clears. The item is released to you, for delivery or collection, once it does.
  • If you decide not to continue, tell us. We refund what you have paid less a handling fee of 10 per cent of the item price, which covers holding stock off sale. We will confirm that figure to you in writing before you start.
  • If a model is discontinued or becomes unavailable while you are paying, we will offer you the closest equivalent or a full refund with no fee deducted. The choice is yours.
  • If we cannot reach you for 90 days and no further payment has been made, we will write to the email and phone number on your order before treating the reservation as ended under the term above.

9. Delivery within Uganda

We deliver anywhere in Uganda. The fee depends on your zone and is shown at checkout before you pay, starting at UGX 5,000 in Kampala CBD and rising for upcountry routes.

For an order to go out the same day it needs to be confirmed between 9:30am and 7:30pm Monday to Saturday, or between 12:00pm and 6:00pm on Sunday. Orders confirmed after those windows go out on the next run.

Delivery times we give you are honest estimates based on our own records, not guarantees. Traffic, weather, a courier's schedule or events outside our control can move them.

Someone needs to be at the address to receive the order. If nobody is there when the rider arrives, we will contact you to arrange another run and a second delivery fee may apply. If you tell us before the rider sets off, there is nothing extra to pay.

Risk passes to you when the order is handed over at your address. Please check the package before the rider leaves.

10. Delivery outside Uganda

We deliver to Juba, Kigali, Nairobi and Tanzania. Cross-border orders work differently and these terms apply to them:

  • The price you pay us covers the item and the delivery fee shown at checkout. It does not include import duties, taxes, clearance charges or any fee levied in the destination country.
  • Those charges are yours to pay, and they are set by that country's authorities, not by us.
  • Timelines depend on customs clearance and cannot be guaranteed. Please contact us before ordering so we can give you a realistic estimate for your destination.
  • If a shipment is held, delayed or refused entry by an authority, we will help you resolve it, but we are not liable for the delay itself.
  • Some products cannot lawfully be imported into some countries. Checking that is your responsibility, and we will help where we can.

11. Collecting your order

You can collect instead of paying for delivery. Tell us when you order so the item is set aside and bring your order number.

Collection is available Monday to Friday 8:00am–8:00pm, Saturday 9:00am–7:00pm and Sunday 10:00am–5:00pm.

If a paid order has not been collected after 30 days we will contact you using the details on the order to arrange it. We will not dispose of anything you have paid for without reaching you first.

12. Returns and refunds

Our Returns and Refund Policy follows Uganda's consumer protection guidelines and forms part of these terms. In summary, you may return a product when it is:

  • Defective or faulty, reported within one month of purchase.
  • Not as described, returned within seven days of receipt.
  • Not fit for a purpose you told us about before buying, returned within ten days.
  • Unwanted, returned within seven days of delivery, unopened and still sealed.

To qualify, the item needs its original packaging with accessories and manuals, proof of purchase such as your order confirmation and no signs of misuse or attempted repair.

A few things cannot be returned unless they are faulty or not as described: personal-hygiene items such as earphones once opened, batteries and similar items with a limited shelf life and software or digital products once downloaded or activated.

We inspect a returned item, then offer a repair, a replacement or a refund based on what the inspection finds. Approved refunds are issued by the method you paid with within 14 days of that inspection.

Where an item is faulty or we sent the wrong thing, we cover the cost of getting it back to us within the delivery zones we serve, and agree the most economical method with you outside them. Where you have changed your mind, that cost is yours.

13. Warranty

Products carry the manufacturer's own warranty. How long it runs and what it covers varies by brand and by product, and the documentation in the box is the authority on both. Keep it with your receipt.

Start any claim with us rather than hunting for the brand yourself. We will tell you what the warranty covers in your case and walk the claim through with you.

A manufacturer warranty does not normally cover accidental damage, liquid damage, unauthorised repair or ordinary wear. We do not add a separate warranty of our own unless a listing says so in writing.

14. Using our website properly

You may use our site to browse, buy and contact us. You may not:

  • Probe, scan or test the security of the site or try to get access to any part of it, any account or any data that is not yours.
  • Submit anything designed to interfere with the site or its database, including code injected through a form.
  • Use bots, scrapers or automated tools to harvest our content, prices or customer data.
  • Place orders fraudulently or in someone else's name.
  • Upload anything unlawful, abusive or infringing.

We monitor for this, we log it and we may block access, cancel orders or report activity to the authorities where it warrants it.

15. Messages from us

We will always send you messages about an order you have placed, including confirmations, payment and delivery updates. Those are part of the service and are not marketing.

We send marketing messages, including on WhatsApp, only where you have asked to hear from us, for example by joining a product waitlist or subscribing to our newsletter. Every marketing message tells you how to stop, and stopping is immediate and free. Opting out of marketing never affects an order or your rights.

16. Your information

How we handle your personal data is set out in our Privacy and Cookie Policy. In short, we collect what we need to sell to you, deliver to you and support you afterwards, access to our order system is limited to authorised staff and payments run through verified company accounts.

17. Our content

The text, photography, layout, logo and design of this site belong to Gadget Craze (U) Ltd or our suppliers and are protected by law. You may not copy, republish or reuse them commercially without our written permission. Brand names and product images belong to their respective owners and are used to identify the products we sell.

18. Things outside our control

We are not liable for failing to meet an obligation where the cause is genuinely beyond our control, including power or network failure, strikes, civil unrest, extreme weather, border or customs action, or the failure of a supplier or courier. If something like that happens we will tell you, keep you updated and, where an order cannot reasonably proceed, refund you in full.

19. Our responsibility to you

We stand behind what we sell. We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

Beyond that, and to the extent Ugandan law permits:

  • Our total liability for any order is limited to the amount you paid for the product in question.
  • We are not liable for indirect or consequential loss, including lost profit, lost data or lost opportunity.
  • We are not liable for damage caused by misuse, unauthorised repair, third-party installation or use of a product in a way the manufacturer does not intend.

20. Changes to these terms

We may update these terms as our business changes. The version published here is the one that applies, and the date at the top tells you when it last changed. Changes are never applied backwards: an order is governed by the terms in force on the day you placed it.

21. Law and disputes

These terms are governed by the laws of the Republic of Uganda.

If something goes wrong, tell us first. Most complaints are settled in a day or two by talking to us, and we would rather fix a problem than argue about it. Where a dispute cannot be resolved between us, it will be dealt with by the courts of Uganda.

22. General

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce a term straight away, that does not mean we have given it up. These terms, together with our Returns and Refund Policy and our Privacy and Cookie Policy, are the whole agreement between us. You may not transfer your rights under them without our agreement.

23. Talking to us

Sales and business, including orders, product questions, partnerships and supply enquiries:

Email [email protected] or call +256 758 005 360, which is also our WhatsApp line.

Support, including an order already placed, a fault, a return or a refund:

Email [email protected] or call +256 778 735 750.

Gadget Craze (U) Ltd, Mabirizi Complex, 3rd floor, L3 03, Kampala Road, Kampala, Uganda.